Senior IT Support Analyst

THIS JOB HAS NOW CLOSED

The opportunity

We have a vacancy for a Senior IT Support Analyst role based at Camberwell, Chelsea and Wimbledon College (CCW) 

The Senior IT Support Analyst is an exciting opportunity for an experienced IT support professional to continue their career in a large enterprise environment. Within Digital & Technology at UAL, the IT Support Services team provide 2nd line desktop support services to staff and students across UAL campuses.

You will get the opportunity to work with colleagues across Digital & Technology, including on key projects such as deployments or installations, as well as providing a high level of ongoing 2nd line support.

About you

The successful candidate should have experience of the following:

• Demonstrable experience working in an IT support role within an enterprise environment.
• Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience supporting Active Directory, DHCP, DNS and other basic network services.
• Experience of working across an ITIL aligned environment.
• Experience leading and motivating support teams.
• High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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