FAQs

On our adverts, there should be details for someone to contact should you need any help. If there are none listed, you can visit our Contact us page making sure to quote the vacancy ID, job title and your application ID (where possible). Alternatively, if you live in London, your local Council may have an employment support service that can help. Please reach out to your local Council to see if they can assist.

If you don’t currently have the right to work and live in the UK, we might be able to offer sponsorship under the Skilled Work Visa route, subject to UK Border Agency (UKBA) requirements. There are restrictions on certain occupations (e.g. only hard to recruit or specialist roles) and salary requirements (at least £38,700 per annum). Further information is available on the Home Office website. However, please note that sponsorship is not available for apprenticeship opportunities.

We cover some charges such as the Certificate of Sponsorship (CoS) and Immigration Skills Charge fees otherwise the candidate is responsible for bearing costs. There is an Immigration Loan Scheme that is available for employees if financial assistance is required. It is capped at £10,000 and requires a contract length to be at least 12 months.

UAL operates a relocation assistance scheme for newly appointed employees. To qualify, you must be appointed to a contract of at least two years duration, currently live outside a 50-mile radius of UAL and wish to move significantly closer to your workplace.

Once a role has closed, unfortunately it is not possible to accept late submissions. We advise candidates to apply as early as possible as we reserve the right to close roles ahead of the planned closing date if a high response rate is received. We aim to provide at least 24-48 hours’ notice if there are any changes to the closing date.

On each job advertisement, there should be contact details for someone to contact should you need any help. Otherwise, if there is none listed, you can visit our Contact us page, making sure to quote the vacancy ID, job title and your application ID (where possible).

Due to the high volume of applications we receive, we regret that feedback is only available following an interview.

We use Microsoft Teams for our virtual interviews. You can either use a PC/laptop or any smart device such as a tablet or smartphone provided it has a camera and microphone. Microsoft Teams does not need to be downloaded as an application on your tablet or smartphone – it is optional to do so as you can use your device’s browser to connect.

By default, candidates are expected to start at the beginning of a salary range but there is room to progress annually through each incremental steps we refer to as spinal points.  

Several factors are considered such as your current salary, experience, knowledge, skills, relevant and recognised qualifications, overtaking any existing staff and general market conditions.

For British or Irish citizens with a valid passport, we are trialling the use of an online Identity Service Provider (IDSP). For non-UK citizens, including EU passport holders with Pre-Settled or Settled status, we can check your right to work online if you can provide us with a Share Code and your Date of Birth. If we are unable to verify your RTW status, then you will need to come in to conduct a face-to-face check.