Head of Product: CRM

THIS JOB HAS NOW CLOSED

The opportunity

The Head of Product role is an exciting new leadership tier within the Digital & Technology Senior Management Team, which will enable us to move away from a technology-first approach, to building the design, development, and delivery of services around our users and their needs.

As Head of Product: CRM, you will work in partnership with a range of senior stakeholders to understand existing capabilities and how we can harness relationships more effectively, as well as leading on the CRM data strategy, and defining the longer term CRM product landscape.

The successful candidate will take responsibility for defining the successful outcomes, as well as driving delivery of the prioritised digital roadmap for CRM systems through the building of a new multi-disciplinary CRM team.

About you

Your profile will include:

• A background of developing CRM strategies and CRM products.
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.
• Substantial experience of operating at a strategic level.
• Knowledge of effective product lifecycle management across a large, complex enterprise environment.
• Significant experience of leading high-performing multi-disciplinary digital teams delivering at pace.
• Experience of Agile, as well as other software and product development and delivery methodologies, for both transformational change and ongoing development taking a user-first approach.
• Demonstrable experience of driving and championing new ways of working.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of £75,000 – £85,000 per annum.
• 34 days annual leave plus public holidays.
• Family-friendly policies, including 26 weeks of full maternity or paternity pay.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Joel Mundy on 020 7259 8746 or joel.mundy@hays.com.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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