Head of Product: CRM

THIS JOB HAS NOW CLOSED

The opportunity

The Head of Product role is an exciting new leadership tier within the Digital & Technology Senior Management Team, which will enable us to move away from a technology-first approach, to building the design, development, and delivery of services around our users and their needs.

As Head of Product: CRM, you will work in partnership with a range of senior stakeholders to understand existing capabilities and how we can harness relationships more effectively, as well as leading on the CRM data strategy, and defining the longer term CRM product landscape.

The successful candidate will take responsibility for defining the successful outcomes, as well as driving delivery of the prioritised digital roadmap for CRM systems through the building of a new multi-disciplinary CRM team.

About you

Your profile will include:

• A background of developing CRM strategies and CRM products.
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.
• Substantial experience of operating at a strategic level.
• Knowledge of effective product lifecycle management across a large, complex enterprise environment.
• Significant experience of leading high-performing multi-disciplinary digital teams delivering at pace.
• Experience of Agile, as well as other software and product development and delivery methodologies, for both transformational change and ongoing development taking a user-first approach.
• Demonstrable experience of driving and championing new ways of working.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of £75,000 – £85,000 per annum.
• 34 days annual leave plus public holidays.
• Family-friendly policies, including 26 weeks of full maternity or paternity pay.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Joel Mundy on 020 7259 8746 or joel.mundy@hays.com.

We are UAL

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. 

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a more digital approach to technology, investing in the people and processes enabled by digital and transforming the student and staff experience.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

View all jobs