Digital Learning Support Coordinator

THIS JOB HAS NOW CLOSED

The opportunity

Working as part of the Digital Learning Support team, you will play an important role in delivering high quality, customer-focused support to staff and students using our digital learning platforms.

The role forms part of a wider, distributed Digital Learning team. You will collaborate with other colleagues to provide timely and effective support to our users, maintain guidance and resource materials, and actively contribute to the sharing of knowledge and practice within the wider digital learning network.  

About you

We are looking for an enthusiastic and highly collaborative individual with demonstrable experience of providing excellent customer support within an educational or IT related role. You will understand Administrative-level system management for web-based software and platforms, and an appreciation of how technologies can support and enable teaching and learning.

The role will require you to work systematically, find solutions and resolve issues to provide a positive experience for our end users. The successful candidate will have excellent communication skills, work well under pressure and enjoy working as part of a larger team.

Watch our video advert to:

• Find out more about digital learning at UAL
• Request an Application Consultation to support your application

Please see the attached Job Description for a full overview of duties and person specification.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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