Junior User Experience (UX) Researcher

THIS JOB HAS NOW CLOSED

The opportunity

Are you passionate about planning and supporting UX research projects and initiatives to help create the best digital experience possible for UAL’s key audiences? If so, join our team at the University of the Arts London (UAL) as a Junior User Experience (UX) Researcher.

We are looking for an exceptional professional to join our dynamic central team, working closely with our colleges, students, and key university services as well as external contacts.

As Junior UX Researcher you’ll use your knowledge of research methods and tools to support our team in creating consistent insight-driven experiences that engage our users.   

As part of the Digital & Technology Group, you will work in partnership with UX designers, content designers, and developers in the Digital Channels Team. You’ll help to deliver an excellent inclusive and accessible user experience across UAL’s core digital channels. Our channels include the UAL website, Portfolio, Graduate Showcase, and the staff digital workspace. 

About you

You will be an organised self-starter, enthusiastic, and hard-working individual and team player, with a degree or equivalent level of relevant UX research experience. 
   
You will be able to focus on user problems based on evidence from user research, analytics, user testing, and usability analysis; and work with team members to inform user needs and design creative solutions.  
   
An excellent communicator – you will need to be able to present your findings and recommendations to a wide range of stakeholders.   
   
You’ll be passionate about user experience and putting them at the heart of our digital delivery.  

Previous experience working in a university would be an advantage but is not essential for the right candidate.   

In return, UAL offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity, and diversity. Relocation assistance is available. 

Please apply early as should sufficient applications be received the vacancy closing date may be held earlier. 

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email on digitalandtechnologystaffrecruitment@arts.ac.uk 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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