Junior User Experience (UX) Researcher

THIS JOB HAS NOW CLOSED

The opportunity

Are you passionate about planning and supporting UX research projects and initiatives to help create the best digital experience possible for UAL’s key audiences? If so, join our team at the University of the Arts London (UAL) as a Junior User Experience (UX) Researcher.

We are looking for an exceptional professional to join our dynamic central team, working closely with our colleges, students, and key university services as well as external contacts.

As Junior UX Researcher you’ll use your knowledge of research methods and tools to support our team in creating consistent insight-driven experiences that engage our users.   

As part of the Digital & Technology Group, you will work in partnership with UX designers, content designers, and developers in the Digital Channels Team. You’ll help to deliver an excellent inclusive and accessible user experience across UAL’s core digital channels. Our channels include the UAL website, Portfolio, Graduate Showcase, and the staff digital workspace. 

About you

You will be an organised self-starter, enthusiastic, and hard-working individual and team player, with a degree or equivalent level of relevant UX research experience. 
   
You will be able to focus on user problems based on evidence from user research, analytics, user testing, and usability analysis; and work with team members to inform user needs and design creative solutions.  
   
An excellent communicator – you will need to be able to present your findings and recommendations to a wide range of stakeholders.   
   
You’ll be passionate about user experience and putting them at the heart of our digital delivery.  

Previous experience working in a university would be an advantage but is not essential for the right candidate.   

In return, UAL offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity, and diversity. Relocation assistance is available. 

Please apply early as should sufficient applications be received the vacancy closing date may be held earlier. 

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email on digitalandtechnologystaffrecruitment@arts.ac.uk 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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