IT Support Analyst

THIS JOB HAS NOW CLOSED

The opportunity

The IT Support Analyst is an initial 7 Month FTC opportunity for an experienced IT support professional to continue their career in a large enterprise environment. Within Digital & Technology at UAL, the IT Support Services team provide 2nd line desktop support services to staff and students across all campuses, and this role would be based in High Holborn.

You will get the opportunity to work with colleagues across Digital & Technology, including on key projects such as deployments or installations, as well as providing a high level of ongoing 2nd line support.

About you

The successful candidate should have the following experience:

• Demonstrable experience working in a Second line IT support role within an enterprise environment.
• Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience leading and motivating support teams.
• Experience supporting Active Directory, JAMF, Intune, DHCP, DNS and other basic network services.
• Experience of working across an ITIL aligned environment.
• High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package £31,777 – £38,468 per annum.
• 31 days annual leave plus public holidays.
• Competitive pension package.
• A healthy work-life balance for all employees including a dynamic working approach.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Lucas Edwards on 020 7259 8746 or lucas.edwards@hays.com.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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