Applications Support Analyst

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The opportunity

As a VLE Applications Support Analyst you will provide specialist 2nd and 3rd line support within the Web Services team, maintaining and supporting the University’s Virtual Learning Environment (VLE).

You will apply configuration and software enhancements to these digital learning environments, liaising with technical teams, developers, external suppliers and customers. You will perform requirements analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations.

You will lead on application smoke testing following change activities such as applications upgrades, liaising with team members to ensure platforms are fully ready for formal UAT.

You will support a wide range of web-based applications such as Moodle, Turnitin, Panopto, Blackboard, Mahara and WordPress. You will be passionate about technology with the drive to develop your expertise within a growing organisation.

You will get the opportunity to work collaboratively across D&T teams, whilst promoting a customer-centric and business-focused approach to service management, aligning business objectives with D&T from strategy through to operations and continual service improvements.

About you

Your profile will include:

• Strong experience of supporting, configuring and maintaining Moodle v3 or 4 is essential for this position.
• Experience of Turnitin, Mahara and WordPress would be advantageous.
• Excellent customer service and communication skills.
• Experience installing, configuring and maintaining third party web applications.
• Strong evidence of troubleshooting and resolving complex technical issues/problems within an operational environment.

Desirable

• Working knowledge of web application development principles and technologies including HTML, CCS, JavaScript and PHP.
• A good understanding of ITIL service management processes and experience of using a service management tool is advantageous.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package £37,532 – £48,276 per annum (dependent on experience).
• 31 days annual leave plus public holidays.
• Competitive pension package.
• A healthy work-life balance for all employees including a dynamic working approach.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Daniel Friedman on 0333 010 5218 or daniel.friedman@hays.com.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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