Applications Support Analyst

THIS JOB HAS NOW CLOSED

The opportunity

As a VLE Applications Support Analyst you will provide specialist 2nd and 3rd line support within the Web Services team, maintaining and supporting the University’s Virtual Learning Environment (VLE).

You will apply configuration and software enhancements to these digital learning environments, liaising with technical teams, developers, external suppliers and customers. You will perform requirements analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations.

You will lead on application smoke testing following change activities such as applications upgrades, liaising with team members to ensure platforms are fully ready for formal UAT.

You will support a wide range of web-based applications such as Moodle, Turnitin, Panopto, Blackboard, Mahara and WordPress. You will be passionate about technology with the drive to develop your expertise within a growing organisation.

You will get the opportunity to work collaboratively across D&T teams, whilst promoting a customer-centric and business-focused approach to service management, aligning business objectives with D&T from strategy through to operations and continual service improvements.

About you

Your profile will include:

• Strong experience of supporting, configuring and maintaining Moodle v3 or 4 is essential for this position.
• Experience of Turnitin, Mahara and WordPress would be advantageous.
• Excellent customer service and communication skills.
• Experience installing, configuring and maintaining third party web applications.
• Strong evidence of troubleshooting and resolving complex technical issues/problems within an operational environment.

Desirable

• Working knowledge of web application development principles and technologies including HTML, CCS, JavaScript and PHP.
• A good understanding of ITIL service management processes and experience of using a service management tool is advantageous.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package £37,532 – £48,276 per annum (dependent on experience).
• 31 days annual leave plus public holidays.
• Competitive pension package.
• A healthy work-life balance for all employees including a dynamic working approach.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Daniel Friedman on 0333 010 5218 or daniel.friedman@hays.com.

We are UAL

For the fifth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. 

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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