Applications Support Analyst

THIS JOB HAS NOW CLOSED

The opportunity

As a VLE Applications Support Analyst you will provide specialist 2nd and 3rd line support within the Web Services team, maintaining and supporting the University’s Virtual Learning Environment (VLE).

You will apply configuration and software enhancements to these digital learning environments, liaising with technical teams, developers, external suppliers and customers. You will perform requirements analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations.

You will lead on application smoke testing following change activities such as applications upgrades, liaising with team members to ensure platforms are fully ready for formal UAT.

You will support a wide range of web-based applications such as Moodle, Turnitin, Panopto, Blackboard, Mahara and WordPress. You will be passionate about technology with the drive to develop your expertise within a growing organisation.

You will get the opportunity to work collaboratively across D&T teams, whilst promoting a customer-centric and business-focused approach to service management, aligning business objectives with D&T from strategy through to operations and continual service improvements.

About you

Your profile will include:

• Strong experience of supporting, configuring and maintaining Moodle v3 or 4 is essential for this position.
• Experience of Turnitin, Mahara and WordPress would be advantageous.
• Excellent customer service and communication skills.
• Experience installing, configuring and maintaining third party web applications.
• Strong evidence of troubleshooting and resolving complex technical issues/problems within an operational environment.

Desirable

• Working knowledge of web application development principles and technologies including HTML, CCS, JavaScript and PHP.
• A good understanding of ITIL service management processes and experience of using a service management tool is advantageous.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package £37,532 – £48,276 per annum (dependent on experience).
• 31 days annual leave plus public holidays.
• Competitive pension package.
• A healthy work-life balance for all employees including a dynamic working approach.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Daniel Friedman on 0333 010 5218 or daniel.friedman@hays.com.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Find out more about Digital and Technology

View all jobs