Head of User Experience, Research and Design – UAL Careers

Head of User Experience, Research and Design

Applying for Head of User Experience, Research and Design

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Vacancy Id: 11244

College / Service: Digital and Technology

Location: UAL - High Holborn, London UK

Salary: Circa £75,000 per annum

Contract: Fixed Term

Term: Full time/Part time – 37 hours per week

Apply by: 29 September 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

THIS JOB HAS NOW CLOSED

The opportunity

Digital & Technology at UAL is on an exciting journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimized digital services that can scale to support our ambitious growth.

As part of that journey, we are creating a new Head of UX, Research & Design role, a key leadership position where you lead and grow a team of UX, Service and UI Designers and User Researchers to create seamless user-centric digital experiences for our students and staff, driving the design of intuitive, engaging and effective digital products that cut across teaching and learning, web platforms and student support.

Your role will be key in establishing practices for user experience and research and design to place the user at the heart of what we do, defining a user experience vision and strategy that can be applied across products and services, enabling us to deliver value at pace, as well as setting and owning UX and UI functional design, research, and accessibility standards.

You’ll get the opportunity to drive data led working, using quant and qual data to really understand our users and their behaviours, and to determine if a feature, product or service is successful.

About you

A track record of establishing, integrating and improving user-centred design standards and processes within an agile, product environment

Excellent leadership skills, managing teams (direct and matrix), coaching, and mentoring team members, and creating a culture of collaboration and continuous improvement

Experience of utilising a diverse range of qualitative and quantitative user research methods to translate insights into improvements

Extensive senior level stakeholder management, cross-functional collaboration, and experience of working with external partners/suppliers
UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:

Competitive salary package of circa £75,000 per annum depending on experience.

An initial 3 Year fixed-term contract

34 days annual leave plus public holidays

Generous, defined benefit pension schemeFamily-friendly policies, including 26 weeks of full maternity or paternity pay

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Joel Mundy or Breanna Mahan at Hays Technology.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Vacancy Id: 11244

College / Service: Digital and Technology

Location: UAL - High Holborn, London UK

Salary: Circa £75,000 per annum

Contract: Fixed Term

Term: Full time/Part time – 37 hours per week

Apply by: 29 September 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

Find out more about Digital and Technology

Stonewall Gold Employer
Living Wage Employer
Disability Confident Committed
Stonewall Diversity Champion

Race Equality Charter

Find out more

Candy floss at Staff Summer Party, Chelsea College of Arts | Copyright: University of the Arts London
Animation still | Credit: Alexandra Kostyuk
Lucie Brosson writing notes | Photographer: Alys Tomlinson