Technical Operations Manager – UAL Careers

Technical Operations Manager

Applying for Technical Operations Manager

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Vacancy Id: 10848

College / Service: Digital and Technology

Location: Hybrid – UAL High Holborn/Home

Salary: £50,961 - £68,406 per annum plus excellent benefits

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 20 May 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

THIS JOB HAS NOW CLOSED

The opportunity

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission. Under the leadership of our President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, shifting from a technology-centric to a user-centric approach, investing in the people and processes enabled by digital and transforming the student and staff experience.

The VLE Technical Operations Manager is a new role in the Teaching and Learning Product team, and will play a pivotal role in enhancing Student Experience, through ensuring the technical operations of UAL’s Virtual Learning Environment (Moodle), along with other Teaching and Learning products.

Reporting to the DevOps Manager, you will ensure the team is delivering on day-to-day 3rd line support issues, managing server upgrades, and broader infrastructure/hosting requirements. Alongside this, you’ll work closely with colleagues who focus on Development and Support to ensure effective resolution of issues and change delivery.

More broadly, you will provide technical leadership, build and maintain key stakeholder relationships and lead on major incident response ensuring functionality of the University’s VLE. You will also play a key role supporting our DevOps maturity focusing on maintaining and improving operational excellence.

About you

  • Experience with web applications and the infrastructure/hosting requirements (for example Moodle, WordPress or other learning management systems or content management systems)
  • Strong knowledge of customer centric service management processes
  • Experience with web hosting platforms and security standards (e.g. Apache)
  • Demonstrated ability to adapt to an ever-changing technical landscape
  • Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services
  • Demonstrable experience of driving and championing new ways of working while bringing people along with you

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Vacancy Id: 10848

College / Service: Digital and Technology

Location: Hybrid – UAL High Holborn/Home

Salary: £50,961 - £68,406 per annum plus excellent benefits

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 20 May 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

Find out more about Digital and Technology

Stonewall Gold Employer
Living Wage Employer
Disability Confident Committed
Race Equality Charter

Find out more

Candy floss at Staff Summer Party, Chelsea College of Arts | Copyright: University of the Arts London
Animation still | Credit: Alexandra Kostyuk
Lucie Brosson writing notes | Photographer: Alys Tomlinson