Senior Service Delivery Manager (Computing, Printing & Software) – UAL Careers

Senior Service Delivery Manager (Computing, Printing & Software)

Applying for Senior Service Delivery Manager (Computing, Printing & Software)

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Vacancy Id: 10556

College / Service: Digital and Technology

Location: UAL - Various sites, London UK

Salary: £58,193 to £78,482 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 31 January 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

THIS JOB HAS NOW CLOSED

The opportunity

Digital & Technology at UAL is on an exciting journey, shifting from a technology-first approach, to building the design, development, and delivery of services around our users and their needs, investing in the people and processes enabled by digital and transforming the student and staff experience.

Key to this journey is the strategic technology services we provide to our students and staff, and we are looking to recruit a Senior Service Delivery Manager to lead our Computing, Software and Printing service. In the role, you will lead the provision of Endpoint related issues, and be responsible for defining, delivering and improving technical support across the university. 

You will get the opportunity to lead and line manage a Technical Lead, and Lead Analysts supporting our Apple Mac and Windows environments and drive the day-to-day performance management and staff development.

You will enhance the service we deliver through effectively defining, developing and managing KPIs, SLAs and OLAs and wider technical strategy and policy, working with key stakeholders to ensure user needs and requirements are at the heart of the services we are delivering.

You will work closely with the Head of Service Operation, the Senior Service Delivery Manager (User Support and Engagement) and the relevant technical teams to ensure the continual technical development of support and service improvement across the Computing, Software & Printing, and the User Support & Stakeholder Engagement Services.

To apply please visit the dedicated microsite here:

https://webmicrosites.hays.co.uk/web/ual/latest-jobs/-/job-details/JOB_5186021

About you

  • Demonstrable experience of managing an IT service operation function across a large complex environment, including desktop support (Mac and Windows)
  • Excellent communication and leadership skills, with a track record of managing teams, coaching, and mentoring team members, and creating a culture of collaboration and continuous improvement.
  • Strong knowledge of service management best practice, including ITIL qualifications
  • Experience of designing and implementing service improvement plans
  • Experience of successfully negotiating service levels and setting expectations based on customer needs.
  • Extensive senior level stakeholder management, cross-functional collaboration, and experience of working with external partners/suppliers.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Vacancy Id: 10556

College / Service: Digital and Technology

Location: UAL - Various sites, London UK

Salary: £58,193 to £78,482 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 31 January 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

Find out more about Digital and Technology

Stonewall Gold Employer
Living Wage Employer
Disability Confident Committed
Stonewall Diversity Champion

Race Equality Charter

Find out more

Candy floss at Staff Summer Party, Chelsea College of Arts | Copyright: University of the Arts London
Animation still | Credit: Alexandra Kostyuk
Lucie Brosson writing notes | Photographer: Alys Tomlinson