Head of Product – Student Support Services

THIS JOB HAS NOW CLOSED

The opportunity

The Head of Product role is an exciting new leadership tier within the Digital & Technology Senior Management Team, which will enable us to move away from a technology-first approach, to building the design, development, and delivery of services around our users and their needs.

As Head of Product: Digital Student Support Services, you will work in partnership with a range of senior stakeholders to lead the development, vision and strategy for ‘MyUAL’, as well as looking at technology solutions for how we can enhance the digital student experience for student welfare, timetabling, accommodation and libraries.

The successful candidate will take responsibility for defining the successful outcomes, as well as driving delivery of the development roadmap, ensuring we have the right capacity, capability, and culture to deliver the best digital experience.

About you

Experience

• A background of developing digital products for varied audiences and defining roadmaps
• Experience in using data to make decisions and applying a ‘test, iterate & learn’ mindset
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.
• Substantial experience of operating at a strategic level
• Knowledge of effective product lifecycle management across a large, complex environment
• Significant experience of leading high-performing multi-disciplinary product teams delivering at pace
• Experience of Agile, as well as other software and product development and delivery methodologies, for both transformational change and ongoing development taking a user-centric approach.

Please click the link below to apply for this role:

https://webmicrosites.hays.co.uk/web/ual/latest-jobs/-/job-details/JOB_5142890

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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