IT Support Analyst

THIS JOB HAS NOW CLOSED

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment? We are looking for a highly skilled and motivated individual to join our IT Support Services team.

 

With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

 

You’ll support both staff and student computers, providing a quick response to standard day-to-day issues and requests, as well as engaging with projects.

 

You’ll be based at London College of Fashion in Stratford, though occasional travel to other UAL sites may be required.

About you

This role will suit an experienced Support Analyst with previous experience in second line support, who is looking to expand their skill set within a large and complex environment.

 

You will need a professional IT qualification / technical degree or relevant experience, as well as knowledge of PC and Mac hardware maintenance, networking technologies, desktop and mobile troubleshooting, and an awareness of ITIL.

 

The successful candidate should also have experience of:

 

• Working in a Second line IT support role within an enterprise environment
• Working across Windows and Mac environments, deploying and configuring operating systems, maintaining hardware and fault-finding using command line tools
• Leading and motivating support teams
• Supporting Active Directory, DHCP, DNS and other basic network services
• Working across an ITIL aligned environment
• Supporting various AV environments including fault diagnosis, configuration and maintenance

 

You will possess excellent customer service skills, and will demonstrate a logical, analytical approach to problem solving, interpreting customer requests to resolve problems.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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