CRM Administrator – Salesforce

THIS JOB HAS NOW CLOSED

The opportunity

We are currently embarking on the implementation of an agile, service led approach to CRM across the university. The CRM Administrator – Salesforce will play a key role in the collaborative working needed to deliver this change. The post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university’s primary CRM system, Salesforce.
  
The successful candidate will work with colleagues and suppliers to ensure the system is delivering our business and user needs; that system users have the advice, support, guidance and training they need; providing oversight of the correct and efficient use of the system; assisting with continuous improvement, testing and implementation of upgrades and other developments.

You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge, Maximiser etc).

About you

• Educated to degree level or holds an equivalent level of professional qualification in an appropriate discipline.

 

• A deep understanding of the potential of CRM to have a positive impact on business outcomes.

 

• An in-depth understanding of CRM practices and theories.

 

• Knowledge of the General Data Protection Regulation (GDPR) and the impact on CRM activities.

 

• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.

 

• System Administrator Certification for Salesforce.

 

• Desirable – Experience of working in the higher education sector.

 

• An in-depth understanding of CRM practices and theories.

 

• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.

 

• Ability to monitor, interpret and report on data and metrics associated with CRM performance.

 

• Experience of building effective internal working relationships across all levels of seniority and functions.

 

• Experience of building effective external working relationships with consultants, technical developers and suppliers.

 

• Experience of managing a small team and/or coaching or mentoring staff.

 

• Proven ability to work independently without direct supervision.

 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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