IT Support Analyst

THIS JOB HAS NOW CLOSED

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large and complex technical environment?

We are looking for a highly skilled and motivated IT desktop support analyst (known at the University as IT Support Analyst) to join our IT Services Division.

With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests for hardware and software, as well as engaging with project work such as our desktop replacement program.

This role will suit an experienced analyst looking to expand their skill set within a large environment and will include the support of both Mac and Windows technologies.

Though you’ll be based at our London King’s Cross campus, occasional travel to other UAL sites may be required.

About you

Your profile should include:

• Experience with Windows and/or Mac hardware maintenance and fault-finding on desktops, laptops and printers
• The ability to deploy, configure and manage Mac OSX or Windows 10/11
• Knowledge of networking technologies both wired and wireless (desirable)
• Experience supporting MS Office 365/Active Directory/Azure/Mobile Devices
• Exposure to enterprise tools such as JamfPro and Microsoft Intune or ZenWorks (desirable)
• Knowledge of Helpdesk / Service Desk call logging / Service Management software (desirable)
• Experience with ITIL (desirable)
• The flexibility to work at University sites on occasion across London.

As an employer of choice the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of £32,624 – £39,342 per annum dependent on experience
• 31 days annual leave (inclusive of days between Christmas and New Year when UAL closes) plus public holidays
• Competitive pension package
• A healthy work-life balance for all employees

It you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Find out more about Digital and Technology

View all jobs