Student Desk and Enquiries Manager

THIS JOB HAS NOW CLOSED

The opportunity

You will have oversight of the three Students Desks at Camberwell College of Art, Chelsea College of Art and Wimbledon College of Art, providing excellent, consistent and effective customer service for student enquiries. 

You will liaise with support services to provide a joined-up delivery of services and information via Student Desks.  You will work to ensure student enquiries are managed and responded to and look at how student communication links to enquiries to preempt student questions via a variety of communication channels.  

The role will also connect to and work with Student Enquiries project to feed into improvements and exploring good practice for student enquiries.

About you

You will be able to communicate across different mediums and tailored to different audiences.  With your experience in managing enquiries and understanding of the Higher Education sector you will understand the importance of managing student enquiries effectively to ensure a positive student experience.

You will be good at working with other staff in different teams and areas of specialism to support and solve enquiries.  You will be able to identify and understand patterns of enquiries to support this through other communications.

If you have any queries about this role or need any reasonable adjustments for your application, please contact, Leila Farrance, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.

We are UAL

For the fourth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfill their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. 

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.