Quality Assurance & Enhancement Officer x 2

THIS JOB HAS NOW CLOSED

The opportunity

Two roles are available, one role is permanent and one is a fixed term contract until 30 July 2024.

The Quality Assurance & Enhancement (QAE) Officer is responsible for developing, managing and reviewing policies and processes that support the core business functions of the quality assurance team. They are responsible for implementing and maintaining effective quality assurance policies and processes to ensure that quality standards are consistently met. 

The role is also responsible for reviewing and processing centre approvals, requests for reasonable adjustments, special considerations and grade appeals within set timescales and ensuring the accurate tracking of applications and evidence is stored in line with GDPR requirements.

The role involves investigating centres where quality issues have been identified. The QAE officer will collect and analyse data from multiple sources and present recommendations to the QAE Management team within our service level agreements (SLA). Investigations can be complex, require input from teams across the awarding body and map to the centre risk process.

There are five Quality Assurance and Enhancement Officers in total across three areas of focus – Regulation & Compliance, Centre Monitoring & Compliance and QAE Operational Support. The QAE Officer will work supportively and collaboratively to proactively monitor systems and processes to ensure that any quality concerns are promptly identified and resolved or escalated to the QAE Management team.  They provide expert guidance and support to internal and external stakeholders, ensure that policies and procedures are consistently applied and support activities to address any areas for improvement.

They will support the annual self-evaluation exercise, supporting the Quality Assurance and Enhancement Manager in establishing the level of compliance with the qualification regulators’ Conditions of Recognition.

About you

A naturally meticulous investigator, you will continually evaluate current systems and processes with a view to identifying areas of concern and determining those which require improvement to meet the needs of the regulators.

You will employ your expert quality and compliance knowledge to evaluate business functions, negotiating solutions with staff and being confident in your communications about setting and maintaining standards.

You will have experience of working in a quality function of an organisation, ideally in an Awarding Body. You will have experience of producing clear, concise and accurate reports and ideally have an understanding of the requirements of educational regulatory bodies such as Ofqual, CCEA, Qualification Wales.

You will be motivated, hardworking, highly organised and a skilled problem solver. Able to work independently with accuracy and attention to detail, you excel at analysing complex information, but are also collaborative, supportive and a strong team player.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Twinkle Brahmbhatt, Senior Resourcing Adviser via email at RKEEstaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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