Quality Assurance & Enhancement Officer x 2 – UAL Careers

Quality Assurance & Enhancement Officer x 2

Applying for Quality Assurance & Enhancement Officer x 2

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Vacancy Id: 9560

College / Service: Research Knowledge Exchange and Enterprise

Location: UAL - High Holborn, London UK

Salary: £30,777 - £37,468 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 27 March 2023 at 22:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

THIS JOB HAS NOW CLOSED

The opportunity

Two roles are available, one role is permanent and one is a fixed term contract until 30 July 2024.

The Quality Assurance & Enhancement (QAE) Officer is responsible for developing, managing and reviewing policies and processes that support the core business functions of the quality assurance team. They are responsible for implementing and maintaining effective quality assurance policies and processes to ensure that quality standards are consistently met. 

The role is also responsible for reviewing and processing centre approvals, requests for reasonable adjustments, special considerations and grade appeals within set timescales and ensuring the accurate tracking of applications and evidence is stored in line with GDPR requirements.

The role involves investigating centres where quality issues have been identified. The QAE officer will collect and analyse data from multiple sources and present recommendations to the QAE Management team within our service level agreements (SLA). Investigations can be complex, require input from teams across the awarding body and map to the centre risk process.

There are five Quality Assurance and Enhancement Officers in total across three areas of focus – Regulation & Compliance, Centre Monitoring & Compliance and QAE Operational Support. The QAE Officer will work supportively and collaboratively to proactively monitor systems and processes to ensure that any quality concerns are promptly identified and resolved or escalated to the QAE Management team.  They provide expert guidance and support to internal and external stakeholders, ensure that policies and procedures are consistently applied and support activities to address any areas for improvement.

They will support the annual self-evaluation exercise, supporting the Quality Assurance and Enhancement Manager in establishing the level of compliance with the qualification regulators’ Conditions of Recognition.

About you

A naturally meticulous investigator, you will continually evaluate current systems and processes with a view to identifying areas of concern and determining those which require improvement to meet the needs of the regulators.

You will employ your expert quality and compliance knowledge to evaluate business functions, negotiating solutions with staff and being confident in your communications about setting and maintaining standards.

You will have experience of working in a quality function of an organisation, ideally in an Awarding Body. You will have experience of producing clear, concise and accurate reports and ideally have an understanding of the requirements of educational regulatory bodies such as Ofqual, CCEA, Qualification Wales.

You will be motivated, hardworking, highly organised and a skilled problem solver. Able to work independently with accuracy and attention to detail, you excel at analysing complex information, but are also collaborative, supportive and a strong team player.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Twinkle Brahmbhatt, Senior Resourcing Adviser via email at RKEEstaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Vacancy Id: 9560

College / Service: Research Knowledge Exchange and Enterprise

Location: UAL - High Holborn, London UK

Salary: £30,777 - £37,468 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 27 March 2023 at 22:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

Stonewall Gold Employer
Living Wage Employer
Disability Confident Committed
Stonewall Diversity Champion

Race Equality Charter

Find out more

Candy floss at Staff Summer Party, Chelsea College of Arts | Copyright: University of the Arts London
Animation still | Credit: Alexandra Kostyuk
Lucie Brosson writing notes | Photographer: Alys Tomlinson