Library and Open Access IT Assistant

THIS JOB HAS NOW CLOSED

The opportunity

As part of a team you will assist with the effective delivery of library services.  You will participate in front-line services and administrative duties including support for self-issue systems, IT and printing. You will assist users with directional and initial information enquiries; including the use of the library catalogue, electronic information resources and participate in roaming support. You will also be required to participate in shelving activities and demonstrate an understanding of manual handling guidelines which will be required when lifting heavy items.

The role, based at Chelsea College of Art, is 21 hours per week, Monday to Wednesday, 7 hours per day. Normal working hours will be 9am-5pm but there can be a requirement to work any time during our 8.30am-8pm core hours.

About you

You should have relevant library or customer service experience, and formal training or education to post-16 level. You will have excellent written and oral communication skills and be IT literate. Working in a small team, you will provide positive and responsive customer service. In return, University of the Arts London offers an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity, and diversity. 

If you have any queries about this role or need any reasonable adjustments for your application, please contact, Sahil Ibrahim, Resourcing Adviser via email at Educationstaffrecruitment@arts.ac.uk or 020 7514 9627.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

View all jobs