Front of House Team Leader

THIS JOB HAS NOW CLOSED

The opportunity

If you have excellent team management skills and are passionate about creating a positive customer experience, this is an excellent opportunity to lead the front of house team at London College of Fashion.

Managing, supervising, and motivating the team, you will oversee the provision of a fully functional reception service for prospective and current students, staff and external visitors to LCF, ensuring the FOH coordinators respond to enquiries in person, by email or phone and that these are successfully resolved comprehensively, expediently and with excellent customer service.

In preparation for LCF’s upcoming move to Stratford, you will also play an important role in building and developing relationships with both current and future FOH partners and leading the FOH coordinators in familiarising themselves with the layout of the new building, gaining knowledge that can be shared with other College staff as part of the Day 1 transition team.

About you

Key to the role will be your experience in supervising and motivating a team and your ability to set clear objectives and manage performance. This experience will have been gained working in a front line, customer focused role where you will have acquired an excellent understanding of good practice in relation to customer service and support.

The position has scope for you to review current FOH services and define new systems and processes that improve the student and visitor experience ahead of our move to Stratford, so a track record of developing or enhancing customer service provision is required. 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

Find out more about London College of Fashion

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