Front of House Team Leader

THIS JOB HAS NOW CLOSED

The opportunity

If you have excellent team management skills and are passionate about creating a positive customer experience, this is an excellent opportunity to lead the front of house team at London College of Fashion.

Managing, supervising, and motivating the team, you will oversee the provision of a fully functional reception service for prospective and current students, staff and external visitors to LCF, ensuring the FOH coordinators respond to enquiries in person, by email or phone and that these are successfully resolved comprehensively, expediently and with excellent customer service.

In preparation for LCF’s upcoming move to Stratford, you will also play an important role in building and developing relationships with both current and future FOH partners and leading the FOH coordinators in familiarising themselves with the layout of the new building, gaining knowledge that can be shared with other College staff as part of the Day 1 transition team.

About you

Key to the role will be your experience in supervising and motivating a team and your ability to set clear objectives and manage performance. This experience will have been gained working in a front line, customer focused role where you will have acquired an excellent understanding of good practice in relation to customer service and support.

The position has scope for you to review current FOH services and define new systems and processes that improve the student and visitor experience ahead of our move to Stratford, so a track record of developing or enhancing customer service provision is required. 

We are UAL

University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts.

London College of Fashion is extremely proud to be a global leader in fashion education, research and consultancy. Much of its success is down to its dedicated employees, and you will play an important role in shaping future creative professionals, and impact on the future of so many creative industries. 

London College of Fashion, UAL is undertaking an unprecedented programme of change.  In 2023 we will be consolidating our existing six sites into a new purpose built campus as part of a new education and cultural district on the Queen Elizabeth Olympic Park.  Ahead of this move, we welcome applications from candidates who live in and around East London, as well as from those keen to join us on this exciting and unique opportunity in our College’s history. 

If you have any queries about this role, please contact the recruiting manager Lyn Farenden on l.farenden@fashion.arts.ac.uk.

If you have any queries about the application process or need any reasonable adjustments for your application, please contact  the Resourcing Team at vacancies@fashion.arts.ac.uk   phone: 020 7514 7409 / 07730 900321 

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.