Customer Service, Sales & Enquiries Assistant (UAL Short courses)

THIS JOB HAS NOW CLOSED

The opportunity

You will work towards providing a positive and quality service to all internal and external UAL Short course customers.

You will be part of the UAL Short Courses Ltd community; working at designated college sites and responsible for short course enquiries and customer service administration for all 6 UAL college brands – Central Saint Martins, London College of Fashion, London College of Communication, Chelsea College of Arts, Wimbledon College of Arts & Camberwell college of Arts.

This post is a primary point of contact for students requiring short course information and advice via telephone, email, IM Chat and in person, and is a key sales role, actively converting enquiries to bookings and supporting the conversion of course cancellations into transfers to assist the short course business to meet its financial targets and support the wider student experience.

This role is part of the Customer Experience and Sales Team, who are responsible for sales and administration of approximately 16,500 short course bookings each year onto 1800+ courses across the 6 UAL college brands.

The post holder will respond to the associated enquiry management, course cancellation notifications, transfers/refund processing, and the administration of specialist short course programmes.

The requirement of the role include working on some Saturday and weekday evenings (until 19:00).

About you

You will have extensive experience in providing customer experience via great communications skills; in-person, via email and phone. 

Your profile includes –

• Relevant experience working in front line customer service in an international, education or arts context.
• Interest or experience in art and design education or the broader creative industry.
• Experience working independently without direct supervision.
• Experience of dealing with difficult situations or confidential matters according to policy and procedures, referring to others as required. 
• Experience with dealing with international customers and meeting the needs of all students to contribute to an inclusive and accessible service.
• Knowledge of financial processes and data protection.
• Be committed to providing an inclusive environment at UAL Short courses for all students and staff.

Please apply early as the application closing date may be held earlier should sufficient applications be submitted.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Twinkle Brahmbhatt, Senior Resourcing Adviser via email at RKEEstaffrecruitment@arts.ac.uk.

We are UAL

Academic Enterprise (AE) leads the University of the Arts London’s enterprise driven income operations and is integral to the University’s long term development. Academic Enterprise’s mission is to increase the amount of income generated by the University from non-core teaching and research activities. It includes a number of successful existing business operations: UAL Short Courses Ltd (UALSC), the UAL Awarding Body, the Language Centre, the University’s Study Abroad programme and and is currently spinning out an existing internal service, ArtsTemps, into a new subsidiary UAL ArtsTemps Ltd (UALAT) which will manage the temporary and permanent employment of approximately 2,500 UAL students and graduates.

There are approximately 140 salaried staff and 1,100 hourly paid teaching staff and external moderators working in Academic Enterprise operations in all UAL’s colleges as well as central university services. Around 72,000 students study on short courses or qualifications offered by AE business units.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.