Facilities Assistant

THIS JOB HAS NOW CLOSED

The opportunity

As part of the Estates Department, Facilities Assistants Team you will use your skills to deliver a range of customer-focused facilities support and premises services to ensure a secure, well maintained and friendly environment for staff, students and visitors. This will include opening and closing arrangements for one or more properties, daily premises audits/inspections, a range of porterage duties, regular site cleaning, and the processing of all incoming and outgoing deliveries, mail sorting, franking and delivery duties. You will provide a first-line access control/security presence at specified properties, ensuring the safe access and egress of authorized staff, students, visitors and contractors. You will also be required to meet and greet all visitors in a courteous and professional manner, dealing with enquiries as appropriate, alerting hosts of their visitors and/or directing visitors to venues as appropriate. You will carry out the duties of a First Aider, undertaking certified training where necessary and appropriate to maintain valid certification.

The post holder will be required to work as part of the Estates wide operational staff on a roster and may be required to move between properties to ensure that operational needs are met across the normal six-day operational cycle. Where staff resources are required at short notice to meet unexpected demand, it will be expected that the post holder will move between properties on the same day. The post holder will be required to work on an early and late shift basis which is five days over a six day week, including some Saturdays. The shifts are either 7.00am to 3.00pm or 2.00pm/2.30pm to 10.00pm/10.30pm (depending on site) on a rotational roster.

The London College of Fashion at East bank Stratford operates a shift pattern of 5 days over 7 days which will include 2 Saturdays and one Sunday over a four week cycle.

The role requires that the post holder has a flexible approach as they may be required at short notice and on some occasions within the same day to move between UAL College buildings to ensure the operational requirements are maintained.   

About you

With demonstrable knowledge of security, portering and mail handling operations and a good knowledge of customer facing facilities management services, you are a trained first aider with SIA accreditation. Experienced at manual handling and ‘Goods Inward’. You are punctual, conscientious, courteous and customer-focused, displaying a professional approach at all times. You are competent in IT programmes such as MS Office, Email and Internet to enable best use of available information and communications as necessary for the post. You also have experience of conveying information accurately as well as coordinating own effort with that of others so the work is completed effectively in line with team objectives. Crucially you contribute to the improvement of standards by having accurate and up to date knowledge of services available in your own and related areas of work, ensuring that the experience of each customer is positive and satisfactory.

Please see job description for a fuller breakdown of requirements for this role.

Query:

If you have any queries you may contact PSOstaffrecruitment@arts.ac.uk

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

View all jobs