Facilities Assistant

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The opportunity

As part of the Estates Department, Facilities Assistants Team you will use your skills to deliver a range of customer-focused facilities support and premises services to ensure a secure, well maintained and friendly environment for staff, students and visitors. This will include opening and closing arrangements for one or more properties, daily premises audits/inspections, a range of porterage duties, regular site cleaning, and the processing of all incoming and outgoing deliveries, mail sorting, franking and delivery duties. You will provide a first-line access control/security presence at specified properties, ensuring the safe access and egress of authorized staff, students, visitors and contractors. You will also be required to meet and greet all visitors in a courteous and professional manner, dealing with enquiries as appropriate, alerting hosts of their visitors and/or directing visitors to venues as appropriate. You will carry out the duties of a First Aider, undertaking certified training where necessary and appropriate to maintain valid certification.

The post holder will be required to work as part of the Estates wide operational staff on a roster and may be required to move between properties to ensure that operational needs are met across the normal six-day operational cycle. Where staff resources are required at short notice to meet unexpected demand, it will be expected that the post holder will move between properties on the same day. The post holder will be required to work on an early and late shift basis which is five days over a six day week, including some Saturdays. The shifts are either 7.00am to 3.00pm or 2.00pm/2.30pm to 10.00pm/10.30pm (depending on site) on a rotational roster.

The London College of Fashion at East bank Stratford operates a shift pattern of 5 days over 7 days which will include 2 Saturdays and one Sunday over a four week cycle.

The role requires that the post holder has a flexible approach as they may be required at short notice and on some occasions within the same day to move between UAL College buildings to ensure the operational requirements are maintained.   

About you

With demonstrable knowledge of security, portering and mail handling operations and a good knowledge of customer facing facilities management services, you are a trained first aider with SIA accreditation. Experienced at manual handling and ‘Goods Inward’. You are punctual, conscientious, courteous and customer-focused, displaying a professional approach at all times. You are competent in IT programmes such as MS Office, Email and Internet to enable best use of available information and communications as necessary for the post. You also have experience of conveying information accurately as well as coordinating own effort with that of others so the work is completed effectively in line with team objectives. Crucially you contribute to the improvement of standards by having accurate and up to date knowledge of services available in your own and related areas of work, ensuring that the experience of each customer is positive and satisfactory.

Please see job description for a fuller breakdown of requirements for this role.

Query:

If you have any queries you may contact PSOstaffrecruitment@arts.ac.uk

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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