Student Systems Support Manager

THIS JOB HAS NOW CLOSED

The opportunity

The Student Systems Support team provide first and second line technical support to users of the University student system (SITS) and assist with administration behind the student life cycle. The Student Systems Support Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications.  

 

This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.   

About you

The successful candidate will have knowledge and experience using and supporting student records systems, i.e. SITS. 

You should be able to build effective teams, networks, or communities of practice and foster constructive cross team collaboration. In addition, you should be able to plan, prioritise and manage resources effectively to achieve long term objectives. 

If you are excited about working for us, go ahead and apply, you might be exactly what we need.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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