Support Technician AV and Equipment

THIS JOB HAS NOW CLOSED

The opportunity

University of the Arts London is seeking a proactive and knowledgeable Support Technician to provide exceptional technical AV and equipment support to our staff and students.

Ostensibly based at either Camberwell, Chelsea or Wimbledon College of Arts you will be required to have flexibility to support the delivery of academic learning activities within our lecture theatres, seminar spaces and studios, working as part of a team across our four sites to ensure operational delivery as required.

You’ll provide responsive on-demand in-person and remote assistance to staff, supporting them in their use of installed AV hardware and software for teaching, remote learning, lecture capture and live streaming.

This is a full time site-based role which may on occasion involve some flexible working to support after-hours events.

About you

With relevant qualifications to BA degree level and/ or equivalent industry experience and certification (Avixa CTS), you’ll have significant Audio-Visual support experience as an AV engineer in a higher education or enterprise environment.

You’ll have gained knowledge of integrated audio visual solutions and related software and will be looking to develop your skills in sharing this knowledge in supporting colleagues. You’ll have a strong working knowledge of common switching, distribution and audio products – preferably Extron and AMX. Extron programming experience is highly desirable. Other AV industry certification would be an advantage.

You will be capable of installing and operating a wide range of AV equipment including IT, projection, presentation, camera and audio equipment.  You will have a proactive approach to asset and consumables management, carrying out regular routine maintenance and servicing tasks, some of which involve working at height.  You will be capable of fault diagnosis, testing and repair as appropriate.  

You are approachable with good communication skills and even when working under pressure, you’re able to give clear and accurate information to ensure a high level of quality service delivery.  You’ll have a resourceful and considered approach to problem solving.

You’ll be able to demonstrate experience of working in a busy customer/ client facing role, where you provided technical support for professional AV hardware and software.

You’re a motivated, reliable and punctual individual who is able to work effectively and flexibly as part of a team and independently.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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