Information and Helpdesk Officer

THIS JOB HAS NOW CLOSED

The opportunity

The Student Advice Service has expertise in the area of student finance and immigration advice, handling hundreds of student support enquiries each week.  You’ll be an access point for students and staff on these areas of work, perhaps dealing with an enquiry there and then, or offering additional support, booking appointments or sign-posting to other services. You’ll be expected to build relationships with key contacts across the University and specifically work closely with support teams in Counselling, Health and Disability services. You’ll also draft, provide and maintain information for students in various formats.

About you

You’ll have experience of providing client facing advice and support services and administrative support, as well as proven experience in communicating across all levels of student and staff. Possessing a good understanding of the services for students in the University, you’ll be able to provide guidance to students and staff on matters related to support in an advice or wellbeing setting. You’ll also have skills in presenting information that is accessible, clear and concise. The ability to effectively manage your workload and prioritise conflicting demands is crucial, as is the ability to work within a busy team.

In return, University of the Arts London offers generous leave, an attractive pension scheme and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

Please submit your application as soon as possible, as should a sufficient number of applications be received this vacancy may close earlier than the stated closing date.

If you have any queries about this role or need any reasonable adjustments for your application, please contact, Sahil Ibrahim, Resourcing Adviser via email at Educationstaffrecruitment@arts.ac.uk or 020 7514 9627.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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