Visitor and Events Operations Manager - University Jobs in the Arts

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Job

Visitor and Events Operations Manager

Central Saint Martins

Central Saint Martins

Vacancy ID

12711

College/Exec Group

Central Saint Martins

Location

CSM - King's Cross, London UK

Salary

£40,199 - £49,072 per annum

Contract

Permanent

Hours

35

Apply by

6 October 2026, 12:00 pm

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Central Saint Martins

Central Saint Martins

The opportunity

University of the Arts London is seeking a Visitor and Events Operations Manager to play a key role in delivering an outstanding visitor and events experience at one of the world’s most distinctive creative institutions.
Based at our King’s Cross campus, you will help oversee a busy and varied programme of internal, commercial and public-facing events, alongside the day-to-day operation of our front of house, reception and hospitality services.
You will lead and develop front of house and casual events teams, ensuring consistently high standards of customer service and smooth event delivery. You will work closely with colleagues across events, programming, estates and commercial teams, as well as external clients and event organisers, coordinating everything from staffing and schedules to event planning, financial reconciliation and operational requirements.
You will also support the successful running of The Platform Bar and help ensure events are delivered professionally, safely and in a way that encourages repeat business.

Your profile

You will have demonstrable experience of working in an events environment, together with a strong track record in customer-facing or visitor experience roles. You will be able to motivate others, organise competing priorities and build positive relationships with a wide range of internal and external stakeholders.
You will also bring a good understanding of budget planning and event operations, with the judgement and initiative to resolve day-to-day challenges. Knowledge of licensing, relevant legislation and health and safety within an events environment would be an advantage.
This is a varied, people-focused role within a fast-moving creative environment. Flexibility is important, as the position will involve some evening and weekend working.
To apply please click the apply button.
If you wish to have a discussion about the specific requirements of the role, please do feel free to contact Pippa Brabyn at: p.brabyn@arts.ac.uk
If you have any queries about the application process or need any reasonable adjustments for your application, please contact CSM Staff Recruitment, at: CSM.staffrecruit@arts.ac.uk
Closing date: 6 October 2026 at 12noon BST

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Please read through our FAQs before applying and Recruitment Process before applying.

Candidates are advised to submit applications early.

Stonewall Gold Employer
Living Wage Employer
Disability Confident Committed