Digital Content Designer

The opportunity

We're looking for a Digital Content Designer to join the Digital Public Platforms team on a permanent basis.

This is an exciting opportunity to help shape the digital experience of our key audiences. Working within our talented, friendly and supportive Content team, you'll create, edit and improve content across a range of digital platforms and products.

You'll use content design principles, user insight and analytics to make content clearer, more accessible and more effective for our audiences. Working closely with colleagues across the University, you'll build strong stakeholder relationships, champion user-centred design and help ensure content meets the needs of our diverse community.

The role offers a varied mix of content design and stakeholder support. Alongside creating and improving content, you'll respond to enquiries through our virtual helpdesk, review and approve content created by others, support CMS training activities, build online forms and surveys, and use analytics and user research evidence to drive continuous improvement.

As part of a multidisciplinary team, you'll play an important role in promoting user-focused content design across UAL.

Your profile

You'll be an excellent communicator with strong writing and editing skills and a passion for creating clear, accessible and user-focused digital content.

You'll have experience creating and editing content for websites, intranets or other digital platforms. You'll understand how to use evidence, analytics and user insight to inform content decisions and improve performance.

You'll be comfortable working with a range of digital tools and systems, including content management systems, analytics platforms and online forms software. Experience of working in a fast-paced environment and agile ways of working would be an advantage.

We're looking for someone who is collaborative, organised and proactive, with excellent attention to detail and strong stakeholder management skills.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.