Programme Administration Manager

The opportunity

As Programme Administration Manager, you will line manage a programme administrator supporting a portfolio of courses at University of the Arts London. Day to day, this means managing student records, including withdrawals, transfers, exchanges and placements, and keeping accurate data for reporting and statistics. You will coordinate assessment submission and results processing, prepare documentation for exam boards and sub-boards, and communicate outcomes to students in line with UAL procedures. The role also covers monitoring student attendance, overseeing the student feedback process, and producing course handbooks on time each year.

 

Beyond administration, this is a team management role. You will support your administrator, carry out performance reviews, and identify training needs. You will service and clerk formal committees such as Programme Committees and, support Programme Directors and Course Leaders with quality reviews and course validation and liaise with services like Disability Support and Registry. Working on a hybrid basis across our Camberwell and Holborn sites, this is a 12-month fixed-term contract covering parental leave, with the busiest periods falling around enrolment, exam boards and quality review points in the academic year.

Your profile

We're looking for someone with a good working knowledge of academic administration processes, gained in a university or similarly regulated setting. You should be able to communicate clearly with different audiences, plan and prioritise your own workload as well as your team's, and manage competing deadlines without losing accuracy. Experience supervising or managing staff is important, as is a practical approach to solving day-to-day problems. We're also looking for someone comfortable building working relationships across academic and administrative teams, and who is committed to equality, diversity and inclusion in their work.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.