Product Manager

The opportunity

Product Management is an evolving discipline within Digital & Technology at UAL, supporting the next step in our journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support the ambitious growth outlined in our strategy.

As a Product Manager within Student Support Services, you will take ownership of key products and initiatives that directly improve how students and staff access information and support across the University. This team is responsible for core services that students rely on every day – from accessing support, key information, and timetables, to booking resources such as tutorials, workshops and specialist equipment.

You will lead the roadmap of the staff intranet, while driving improvements to the wider student information experience across multiple platforms. Working closely with multidisciplinary teams, stakeholders and partners, you will shape priorities, deliver measurable outcomes, and contribute to the evolution of the overall service roadmap.

In this recruitment round, we are seeking a Product Manager to join our Student Support Services team at an exciting time of transformation, as we continue to build a seamless, reliable and user-focused digital experience. This is an opportunity to make a meaningful impact within a values-driven organisation committed to creativity, inclusion and social purpose.

Your profile

Experience

• Experience of working on user-centred products, including understanding user behaviours and improving user journeys
• A background of developing digital products for diverse user bases and defining roadmaps, including discovery and product delivery
• Knowledge of effective product lifecycle development and processes across a large, complex environment
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.
• Experience of Agile and Scrum, as well as other software and product development and delivery methodologies
• Broad awareness of enterprise technology
• Demonstrable experience of driving and championing new ways of working while bringing people along with you

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.