Student Enquiries Coordinator

The opportunity

The role

Do you enjoy delivering excellent customer service, dealing with student enquiries both in person and via email, whilst helping to support and contribute to a high-quality student experience? London College of Fashion, part of University of the Arts London, is seeking 2x enthusiastic Student Enquiries Coordinators to join the Academic Registry team, working on its dedicated Front Desk.

You will be the first point of contact for enquiries, dealing with prospective, current and past students. You will respond to and manage a wide range of enquiries, both in person at the Front Desk, and online. You will respond to and resolve queries, provide information and advice, problem solve and escalate to other teams as necessary. You will also provide key programme administration support to the Academic Registry team, covering duties as required at key points during the academic year.

This is an opportunity to combine experience of delivering high quality and consistent customer service, within an academic administrative environment, making a tangible and positive impact on the student experience

Your profile

Experience

• You will be educated to at least A Level or equivalent work experience
• You will possess relevant experience working in an academic environment, as well as providing reception/administrative support in a caring profession. In addition to this, you will need experience of working with IT systems, databases or student record systems, as well as CRM systems.
• You are highly organised and a skilled problem solver, with plenty of initiative. Crucially, you are a naturally collaborative, supportive and customer-focused individual, with strong communication skills both in person and in writing. 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.