Student Outcomes and Experience Coordinator

The opportunity

Join University of the Arts London as a Student Outcomes and Experience Coordinator and play a key role in shaping how the University understands, improves and delivers excellence in teaching, learning and the student experience.

As part of the core Education Policy Team, you will support the development, evaluation, and reporting of key policies and initiatives that sit at the heart of teaching and learning, student equity, experience and outcomes. You will contribute directly to the University’s commitments under its Access and Participation Plan (APP), as well as preparations for UAL’s submission to the Teaching Excellence Framework (TEF), helping to ensure that institutional priorities are informed by robust insight and evidence.

You will play a central role in supporting education policy work across the University, overseeing the tracking of APP commitments, maintaining accurate records and supporting the delivery and evaluation of interventions that promote student access, success and inclusion. Alongside this, you will contribute to reports and briefings for senior colleagues, ensuring that evaluation activity and research are clearly communicated and aligned with both institutional and sector priorities.

Your profile

This role suits a collaborative, detail-oriented professional confident with both qualitative and quantitative evaluation methods. You will use data capture and visualisation tools like Excel and PowerBI to support informed policy development and evaluation within a dynamic higher education environment. In this position, you will leverage desk-based research and a deep understanding of student success initiatives, and teaching and learning innovations, to directly improve student experience and outcomes.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.