CRM Officer

The opportunity

As a CRM Officer, you will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital & Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management.

You will act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently. You will contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements. You will also play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and prospective students

Your profile

Experience

• Experience working in a CRM-focused role, including system administration, processes or operational support
• Understanding of CRM practices and how they drive customer engagement and business outcomes
• Experience supporting users or stakeholders, including training and guidance
• Awareness of GDPR and its application within CRM activities
• Strong communication and stakeholder management skills
• Ability to monitor, report on and improve data quality and system use

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.