Accommodation Finance Administrator

The opportunity

University of the Arts London is seeking an experienced Finance Administrator to join our Accommodation Services Finance Team. This is an excellent opportunity to apply your finance background within a vibrant, student-focused service, where your knowledge and expertise will have a meaningful impact on both students and the wider university. As a Finance Administrator, you will support the delivery of an efficient finance administration function for Accommodation Services, contributing to the achievement of annual income and debt recovery targets. Drawing on your strong communication and interpersonal skills, you will act as the first point of contact for customer service enquiries relating to payments, charges, and refunds. You will respond to these enquiries via telephone, email, and in person, and conduct regular visits to halls of residences to support timely income collection and offer in-person assistance to both students and operations staff. You will also provide administrative support for accommodation finance projects, as well as assist with reconciling student accounts, maintaining accurate transaction records, timely income allocation, and the minimisation of debts. Your work will help facilitate the delivery of a high-quality student experience, working collaboratively with a range of services to uphold excellent standards of customer service and operational efficiency.

Your profile

You will bring experience in income debt management, along with a strong understanding and experience of financial reconciliation. Competency in Microsoft Office, particularly Excel, is also essential for success in this role. You will be a team player, capable of offering support, assistance and cover when needed, and will demonstrate strong communication skills and a commitment to high-quality customer service. Your ability to adapt financial systems to meet the needs of customers will also be key, as will a proactive and insightful approach to raising service standards and enhancing overall efficiency.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.