Portfolio Management Office Manager

The opportunity

The Portfolio Management Office (PMO) Manager plays a pivotal role within Digital & Technology at UAL. This is an exciting opportunity to help shape and mature our delivery frameworks, strengthening governance, reporting, planning and service management foundations that enable high quality digital services across the University.

As a senior member of the Portfolio Team, you will lead analysts to ensure reporting is in place, assurance and governance processes are embedded and continuously improved. You will work closely with colleagues across Digital & Technology to enhance our ways of working, maintain key governance processes, and ensure transparent, data-led decision making for senior stakeholders.

This role offers the chance to influence how we deliver digital ambition, driving consistency, clarity and collaboration across our portfolio of services. You will help ensure UAL has the tools, standards and practices needed to support an evolving product and service led environment.

We welcome applicants from a range of sectors who are passionate about enabling effective delivery, facilitating strong governance, and supporting a culture of continuous improvement across complex digital environments.

Your profile

Experience

You will bring:

• Strong understanding of service management, planning, reporting and digital governance processes, and their role in delivering high quality services.
• Experience in proactively managing and improving information repositories and departmental SharePoint sites.
• Experience developing and embedding consistent tools, processes and frameworks that support effective delivery.
• Experience of providing and improving reporting, dashboards and insights for senior leadership to enable decision-making.
• Experience of assuring services and ensuring adherence to best practice standards and policies.
• Experience managing a Portfolio Management Office or equivalent PMO team, ideally within an agile and/or product-led environment.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.