Admissions Operations Lead

The opportunity

At University of the Arts London (UAL), we are internationally renowned for creativity, innovation and diversity. We are seeking an Admissions Operations Lead to join our Student Marketing, Recruitment and Admissions (SMRA) team and help shape an efficient, high-quality admissions service. In this influential role, you will be a subject matter expert for admissions ways of working and the admissions business lead for driving continuous improvement across the admissions lifecycle including related system enhancements and managing cyclical updates. Working closely with admissions leaders, technical teams, and other key stakeholders across the University, you’ll play a key role in how admissions operates at UAL

Ready to make a real impact on the admissions journey? This is an exciting opportunity to make a real difference at one of the most creative universities in the world. Join us and help shape the future of admissions at UAL.

Your profile

You will bring strong operational expertise within an admissions environment, alongside in-depth knowledge of admissions processes and related systems (such as SITS, UCAS, or similar platforms). You are confident leading change and improving processes to deliver measurable improvements. You will have experience of supporting the development, testing and adoption of related systems.

You are collaborative and proactive, with the ability to build strong working relationships across academic and professional services. You enjoy sharing knowledge, supporting colleagues through training and guidance, and promoting best practice. With a strong focus on service excellence and continuous improvement, you are motivated to enhance both operational performance and the applicant experience.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.