Head of Academic Support

The opportunity

Are you passionate about supporting students at they study, fostering a collaborative educational environment where every student can succeed? We are seeking a dedicated and enthusiastic individual to join Central Saint Martins’ College Education team as Head of Academic Support (0.6). This role is responsible for ensuring excellent levels of support for all students at Central Saint Martins.  

Committed to enabling all students to become confident independent learners you will lead and coordinate a programme of support for students’ learning and assessment at Central Saint Martins. Used to working collaboratively, you will enhance student experience, contributing to high levels of student retention, continuation and attainment as well as student satisfaction You will bring learning development expertise to academic developments in the College, with a commitment to inclusive pedagogic practice and an understanding of creative education.

At UAL you will join a community of innovators and change-makers. Your work will directly influence the experience of our students while contributing to the UAL’s vision and long-term goals.

This role forms the second part of a jobshare partnership, and we welcome applicants who value collaborative and flexible working.

Your profile

You will bring a strong background in Higher Education with a deep commitment to learning development and study skills for students, and an understanding of the needs of students in creative education. Your knowledge of effective approaches to supporting students in their teaching, learning and assessment will be matched by your ability to lead and manage a cross-college Academic Support team, working in collaboration with other Heads of Academic Support at UAL. You will be adept at planning service delivery, managing resources and solving problems with creativity and resilience. Above all, you will be committed to fostering an inclusive environment where every student feels welcomed and supported. 

Shortlisted candidates will be invited to the college to meet the hiring manager and other members of the community, and to have a tour of the college, on Monday 9 March 2026. Interviews will take place online (via Microsoft Teams) on Friday 13 March 2026.

Prior to submitting your application, you can book an appointment with Jonathan Carson, Central Saint Martins’ Associate Dean Student Journey and hiring manager for the role. Jonathan will be able to answer questions and discuss the role further. Limited appointments will be available for an online or telephone conversation on Thursday 12 February and Friday 13 February. Appointments can be made by contacting Hassan Badawi: H.Badawi@csm.arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.