Applying for Estates Helpdesk Coordinator
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Job
Estates Helpdesk Coordinator
Vacancy ID
12124
College/Exec Group
Estates
Location
CSM - King's Cross, London UK
Salary
£34,436 - £41,196 per annum
Contract
Permanent
Hours
35
Apply by
8 March 2026, 11:55 pm
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The opportunity
University of the Arts London (UAL) is seeking to appoint the Estates Helpdesk Co-ordinators.
UAL is a global leader in creativity, innovation, and invention across the knowledge economy. Comprising six renowned Colleges and four Institutes across London, UAL continues to shape the future of art, design, fashion, communication, and performing arts. In the 2025 QS World University Rankings by Subject, UAL is ranked 2nd in the world for Art and Design for the seventh consecutive year, reaffirming its status as a creative powerhouse. With a vibrant, multicultural community of over 20,000 students from more than 130 countries, UAL fosters an inclusive and dynamic environment that nurtures the next generation of creative talent.
The Estates Helpdesk Co-ordinator will provide first-line support and act as the first point of contact for customers reporting facilities-related issues. Reporting to the Estates Helpdesk Manager, the role ensures problems are efficiently logged, tracked, and resolved, maintaining strong communication with customers and internal teams.
The postholder will work closely with the Estates team to manage the CAFM system, ensuring records, workflows, assets, and PPM schedules are accurate and up to date. They will liaise with contractors, coordinate access for maintenance work, and assist with quality management, audits, and reporting to support continuous improvement of service delivery.
Your profile
The ideal candidate will have a strong working knowledge of CAFM systems, with experience in administrative and operational support functions. Excellent communication and interpersonal skills are essential, alongside the ability to manage multiple priorities, work independently, and contribute as part of a team. Strong problem solving skills, attention to detail, and a customer-focused approach are highly desirable.
Please find link to Candidate Brochure here -
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
