Applying for Estates Helpdesk Manager
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Job
Estates Helpdesk Manager
Vacancy ID
12123
College/Exec Group
Estates
Location
CSM - King's Cross, London UK
Salary
£44,375 - £52,977 per annum
Contract
Permanent
Hours
35
Apply by
4 January 2026, 11:55 pm
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Further actions
The opportunity
University of the Arts London (UAL) is seeking to appoint the Estates Helpdesk Manager.
The Estates Helpdesk Manager will oversee the daily operations of the Estates Service Desk, lead the support team and ensuring timely and effective resolution of technical and facilities-related issues. Reporting to the Head of FM Contracts Services, they will act as the key link between end users and Estates services, managing communications to maintain strong relationships with stakeholders and ensuring problems are resolved efficiently.
The role holds full responsibility for the CAFM system, including maintaining workflows, asset records, PPM schedules, and building data. It supports Estates teams with asset tracking during projects and oversees daily system operations, including user management, troubleshooting, and data security. The postholder will liaise with the CAFM provider and senior management to implement improvements and align processes with university policies.
The Estates Helpdesk Manager will also lead and support a team of Helpdesk Coordinators, managing training, performance, and workload priorities. The role includes handling customer enquiries, prioritising requests, coordinating with contractors and internal teams, conducting audits, and reporting to ensure service quality and continuous improvement.
Your profile
The ideal candidate will have a strong background in CAFM systems and back-office functions, along with excellent communication and interpersonal skills. They will be self-motivated, able to manage multiple priorities, and experienced in delivering customer-focused services. Strong problem solving skills and attention to detail are essential, and prior experience managing a team will be highly beneficial.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
