Learning Technology Resource Technician

The opportunity

We are looking for a Learning Technology Resource Technician to be the first point of contact for all enquiries from staff and students regarding university platforms handling correspondence by email, Teams and in person. 

Your role will be crucial to ensuring the smooth functioning of essential operations that enable the broader team to deliver effective technical and learning support across the College.  

Learning Technology Resource Technician is a varied and interesting role that offers the opportunity to gain experience in a wide variety of activities, including updating and maintaining accurate information and content with the LCF Technical Resources SharePoint platform, together with managing equipment and workshop bookings using the Online Resource Booking (ORB) system and Microsoft Bookings. 

This role also offers the opportunity to learn about Technical Resources within an Arts and Design, Communication University to be able respond requests for support and answer a broad range of enquiries relating to university platforms and services.

Your profile

You will have a combination of technical skills (SharePoint administration, understanding of Power Platform, SQL, and
potentially C#), excellent communication and problem-solving skills for user support, experience with multimedia and content creation tools, and organizational skills to manage and maintain resources. 

An educational background, such as a relevant degree or certifications. Practical experience working in further education, higher
education, or with educational technology.

You may have transferable skills, from maintaining accurate information and content on common learning management systems (LMS) like Blackboard or Moodle.

The role requires a resourceful, organised, and efficient individual with excellent communication skills, and the ability to work
collaboratively and problem solve effectively.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.