Facilities Assistant x3

The opportunity

University of the Arts London (UAL) are currently recruiting for Facilities Assistants at our new London College of Fashion building based at Stratford Eastbank.

As part of the Estates Department, Facilities Assistants Team you will use your skills to deliver a range of customer-focused facilities support and premises services to ensure a secure, well maintained and friendly environment for staff, students and visitors. This will include daily premises audits/inspections, a range of porterage duties, and the processing/sorting of all incoming and outgoing deliveries. You will provide a first-line access control/security presence, ensuring the safe access and egress of authorized staff, students, visitors and contractors. You will also be required to meet and greet all visitors in a courteous and professional manner, dealing with inquiries and directing visitors to events as appropriate.

You will be required to undertake First Aider duties and certified training will be provided along with SIA license training. 

The post holder will be required to work as part of the Estates wide operational staff on the following shift pattern - 

Week (1) 07:00 - 15:00
Week (2) 07:00 - 15:00
Week (3) 10:00 - 18:00
Week (4) 14:30 - 22:30

The shift pattern includes x2 Saturdays and x1 Sunday over the 4 week cycle.

Your profile

The successful candidate will have knowledge and experience of working within a customer facing environment delivering services that include portering, security, goods deliveries/distribution throughout the multi-story building, event support, service operations and ideally, they will be a trained first-aider with SIA accreditation, along with manual handling and 'goods inward' operations.

The post holder will be competent in IT programmes such as MS Office, email and estate management systems to enable best use of available information and communications as necessary for the post, and conveying information accurately as well as collaborating effectively in line with team objectives.

Crucially they will contribute to the improvement of standards by having accurate and up-to-date knowledge of services available in their related area of work, ensuring that the experience of our staff, students and visitors is positive. They will be conscientious, courteous and customer-focused, displaying a professional approach at all times.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.