Applying for Senior Digital Learning Support Co-ordinator
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Job
Senior Digital Learning Support Co-ordinator

Vacancy ID
11985
College/Exec Group
Academic
Location
SPDS - Lime Grove, London UK
Salary
£44,375 to £52,977 per annum
Contract
Permanent
Hours
35
Apply by
14 October 2025, 11:55 pm
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The opportunity
At University of the Arts London (UAL), technology is central to how our students learn, collaborate and create. We’re looking for a proven Digital Learning Support Co-ordinator to take a leading role in supporting and improving the digital platforms that underpin teaching and learning across our School of Pre-Degree Studies.
This is a chance to step into a senior role where you’ll oversee the day-to-day running of our Digital Learning Support service, making sure requests are resolved efficiently and consistently across a large and diverse community of staff and students. You’ll work with colleagues across IT, registry and academic teams to co-ordinate solutions, while using service data to identify recurring issues and introduce better ways of working.
The role offers variety: as well as service management, you’ll create clear support materials, contribute to training sessions, and help shape how digital learning technologies are adopted across the College. With UAL’s size and complexity, no two days are the same, you’ll be working across multiple platforms, supporting staff and students from different disciplines, and contributing to improvements that influence the wider University.
Your profile
We’re looking for someone with substantial experience of managing a help desk service within a large and complex organisation. You’ll need to be confident working across multiple teams to co-ordinate solutions, and comfortable analysing support data to spot patterns, identify systemic issues and improve processes.
Strong knowledge of digital and e-learning technologies used in further and higher education is essential, along with the ability to create clear and engaging support materials in print, online and audio-visual formats.
A degree in a relevant field such as digital learning, education or IT would be an advantage, as would a track record of designing and delivering training for different audiences. Above all, you’ll combine technical expertise with a focus on service quality, helping us enhance the digital learning experience for students and staff alike.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.





