Operations Assistant – Reception

The opportunity

Do you thrive in busy, people-focused environments where no two days are the same?
At Central Saint Martins, creativity is at the heart of everything we do – and our reception is often the first point of contact for students, staff, and visitors. As our Operations Assistant – Reception, you’ll be at the centre of campus life, providing a warm and professional welcome while ensuring the smooth running of day-to-day operations.

From handling a high volume of enquiries to supporting events, managing ticketing, and supervising our gallery during public openings, this is a varied and rewarding role where you’ll make a real impact on the experience of everyone who steps through our doors. You’ll also play a vital role in keeping our spaces safe, organised, and vibrant – helping us deliver the exceptional service our community expects.

Your profile

You’ll bring experience of working in a busy, customer-facing environment, with the confidence to handle enquiries efficiently and calmly, even under pressure. Strong organisational skills and a good working knowledge of Microsoft Office are essential, alongside the ability to prioritise tasks and maintain attention to detail.

Ideally, you’ll have some knowledge of event ticketing or CRM systems, and experience of working in events or leading casual staff. But just as important are your communication skills, your friendly and professional manner, and your willingness to undertake training such as first aid or mental health first aid. Above all, you’ll be someone who enjoys working with people, takes pride in delivering excellent service, and contributes positively to a collaborative team environment.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.