Administrator / Project Support

The opportunity

University of the Arts London (UAL) is looking for an experienced administrator with a passion for student support to join our Accommodation Service team. This is a vital and rewarding role at the heart of the student experience, providing professional, friendly and responsive support to both current and prospective students.

Our Accommodation Services team provides a wide range of support to students, including managing applications and contracts for halls of residence, overseeing rent collection, offering advice on student housing and private renting, and arranging temporary summer accommodation. You will play a vital role in ensuring these services run smoothly by assisting the team with day-to-day administration. From updating rotas and templates, to maintaining systems, processes and management information, you will help ensure our services remain organised, efficient and effective.

Customer service sits at the heart of this role, involving regular contact with students, staff, and external stakeholders through email, phone, social media, online messaging, and in-person interactions. Additionally, you will also provide administrative and project support to the Accommodation Services Manager. This will involve PA duties such as diary management, minute taking, meeting and event coordination, and the preparation of reports and documentation as required.

Your profile

We are looking for someone with proven experience in administration and project management support, who can work effectively both independently and as part of a team.

An understanding of and a background in the student accommodation sector is essential, along with excellent communication and interpersonal skills and a customer-focused approach to your work.

 

You will need strong IT skills, familiarity with Excel, Outlook and the wider Microsoft Office suite, and confidence in using social media and project management tools, including Kinetic, Flywire, WPM, Agresso Business World, SITS and SAMS.

Please note that this position requires for us to carry out an enhanced Disclosure and Barring Service check for the appointed post-holder.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.