Customer Service, Sales & Enquiries Assistant

The opportunity

Join our team at UAL Short Courses Ltd and play a pivotal role in delivering exceptional service to both our internal and external stakeholders.

As part of our dedicated Customer Experience and Sales Team, you'll operate from various college sites across the UAL network, representing all 6 UAL college brands. You'll contribute to the administration of over 16,500 short course bookings annually across 1800+ courses, playing a vital role in ensuring operational efficiency and customer satisfaction.

Your primary focus will be on handling short course enquiries and ensuring seamless customer service through multiple channels, including telephone, email, IM Chat and in-person interactions. Beyond providing information and guidance, you'll be instrumental in driving sales by converting enquiries into bookings and facilitating course cancellations to transfers to support our financial objectives while enhancing the overall student experience.

This role demands flexibility, as you'll occasionally work on Saturdays and weekday evenings until 19:00.

Your profile

We're seeking candidates with a proven track record of delivering exceptional customer experiences across various communication channels.

Your profile includes:

• Experience in frontline customer service, delivering a positive and tailored experience and using a CRM for customer service.

• Demonstrated ability to work autonomously, without direct supervision.

• Proficiency in managing sensitive situations and maintaining confidentiality, adhering to established policies and procedures.

• Experience in catering to the needs of international clientele, promoting inclusivity, and accessibility in service delivery.

• Dedication to fostering an inclusive environment for both students and staff.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.