Operations, Engagement and Administration Officer - UAL Jobs Operations, Engagement and Administration Officer - UAL Jobs

Applying for Operations, Engagement and Administration Officer

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Job

Operations, Engagement and Administration Officer

Models by Jaz Martell | Photographer: Alys Tomlinson

Models by Jaz Martell | Photographer: Alys Tomlinson

Vacancy ID

11799

College/Service

Digital and Technology

Location

Hybrid – UAL High Holborn/Home

Salary

£33, 961 to £40, 627 per annum

Contract

Permanent

Hours

35

Apply by

17 July 2025, 11:55 pm

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Models by Jaz Martell | Photographer: Alys Tomlinson

Models by Jaz Martell | Photographer: Alys Tomlinson

The opportunity

Sitting at the heart of our busy Business Operations Team, you will work closely alongside Digital & Technology colleagues and especially the Digital & Technology Senior Leadership Team (D&T SLT) as well as giving you exposure to wider University stakeholders and colleagues at all levels.

The post includes an engaging mixture of responsibilities, ranging from supporting the day-to-day operational and administrative running of Digital & Technology covering vital administration for our SLT through to taking a leading role on internal engagement work as diverse as communications and events through to staff development and delivering on our social purpose objectives.

The postholder will be responsible for managing the diaries and schedules of senior managers, overseeing the end-to-end delivery of vital processes from meeting administration to supporting recruitment and onboarding, through to writing internal communications and newsletters, organising all-staff events, and supporting on the delivery of our comprehensive staff development offering.

This is a highly visible role, delivering predominantly onsite, front-line support to the D&T SLT and wider department.

Your profile

We are seeking a highly organised and adaptable professional with proven experience in minute-taking, handling confidential matters, and providing administrative support in a dynamic office environment. Proficiency in Microsoft Office applications is essential, and familiarity with tools such as SharePoint, Teams, and Adobe Creative Suite is desirable. Experience in supporting hybrid meetings, events, and training sessions, including the creation of communication materials and media content, would be advantageous.

The ideal candidate will possess excellent communication skills, capable of translating complex information into accessible formats for diverse audiences. They will be confident in engaging with staff through various channels, including written communications, focus groups, and interviews. A strong ability to deliver training, briefings, and data insights—both in person and virtually—is essential, with a flexible approach to tailoring content and delivery style to suit different audiences.

We value a collaborative team player who thrives in a matrix-structured environment and is committed to equality, diversity, and inclusion. The successful candidate will demonstrate initiative and creativity in problem-solving, contribute to continuous improvement, and provide exceptional customer service to both students and staff. Building strong internal networks and fostering productive relationships across departments will be key to success in this role

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Candidates are advised to submit applications early.

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