Operations, Engagement and Administration Officer

Sitting at the heart of our busy Business Operations Team, you will work closely alongside Digital & Technology colleagues and especially the Digital & Technology Senior Leadership Team (D&T SLT) as well as giving you exposure to wider University stakeholders and colleagues at all levels.

The post includes an engaging mixture of responsibilities, ranging from supporting the day-to-day operational and administrative running of Digital & Technology covering vital administration for our SLT through to taking a leading role on internal engagement work as diverse as communications and events through to staff development and delivering on our social purpose objectives.

The postholder will be responsible for managing the diaries and schedules of senior managers, overseeing the end-to-end delivery of vital processes from meeting administration to supporting recruitment and onboarding, through to writing internal communications and newsletters, organising all-staff events, and supporting on the delivery of our comprehensive staff development offering.

This is a highly visible role, delivering predominantly onsite, front-line support to the D&T SLT and wider department.

We are seeking a highly organised and adaptable professional with proven experience in minute-taking, handling confidential matters, and providing administrative support in a dynamic office environment. Proficiency in Microsoft Office applications is essential, and familiarity with tools such as SharePoint, Teams, and Adobe Creative Suite is desirable. Experience in supporting hybrid meetings, events, and training sessions, including the creation of communication materials and media content, would be advantageous.

The ideal candidate will possess excellent communication skills, capable of translating complex information into accessible formats for diverse audiences. They will be confident in engaging with staff through various channels, including written communications, focus groups, and interviews. A strong ability to deliver training, briefings, and data insights—both in person and virtually—is essential, with a flexible approach to tailoring content and delivery style to suit different audiences.

We value a collaborative team player who thrives in a matrix-structured environment and is committed to equality, diversity, and inclusion. The successful candidate will demonstrate initiative and creativity in problem-solving, contribute to continuous improvement, and provide exceptional customer service to both students and staff. Building strong internal networks and fostering productive relationships across departments will be key to success in this role