Deputy Head of Student Systems and Records (Operations)

The opportunity

The Deputy Head of Student Systems and Records will lead the operational management of the Student Records and Systems teams to deliver a high quality and customer focussed operational service under Academic Registry, and oversee the quality of data and processes across the Student Record (SITS) and associated systems. The role will include management responsibilities of the Data Quality and Returns, Immigration Compliance and the Student Systems and Records Support technical team. 

The post holder will monitor and review a range of ‘business as usual’ registry processes, with a focus on improving the efficiency of the team by developing new ways of working and continuous improvement of registry processes and systems.

If you have any queries about this role or need any reasonable adjustments for your application, please contact the Resourcing Team via email at PSOstaffrecruitment@arts.ac.uk

Your profile

We are looking for an experienced operational manager with a background in Registry Services to motivate and lead a team to deliver a high performing and customer focused service to staff and students within the Student Systems and Records Team. 

You will have an interest in improving processes and the ability to communicate effectively to a diverse audience to drive forward new initiatives and ways of working. You will also have experience working to regulation and compliance within the HE sector and the ability to guide and support specialist teams within this area. 

Please apply early as we shall close the application process before the advertised closing date if we receive a high volume of applications.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.