Applying for Communications and Engagement Executive (Prospective Students) – maternity cover
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Job
Communications and Engagement Executive (Prospective Students) – maternity cover
Vacancy ID
11667
College/Service
Professional Services and Operations
Location
Hybrid – UAL High Holborn/Home
Salary
£39,644 - £48,394 per annum pro rata
Contract
Fixed Term
Hours
35
Apply by
8 May 2025, 11:55 pm
Please read through our FAQs before applying
Further actions
The opportunity
Are you passionate about creating and delivering engaging communications that guide prospective students through their journey from application to enrolment? If you have experience of developing impactful communication campaigns and working with supporting engagement technologies enabling CRM practices, we want you to join our team at the University of the Arts London (UAL).
As part of UAL’s Student Marketing, Recruitment, and Admissions (SRMA) department, your role will be central to ensuring a first-class prospective student experience. Under the guidance of the Communications and Engagement Manager (Prospective Students), one of your main responsibilities will be planning, developing, implementing, and evaluating effective applicant and offer holder communication campaigns, ensuring seamless and engaging communication at every stage of the student journey. You’ll play a vital role in helping us to ensure that every interaction with prospective students is engaging and tailored to their needs, guiding them through their student journey with UAL.
In addition, you’ll play a key role in utilising engagement technologies, systems, and processes to convert prospective enquirers into applicants and enrolled students. You’ll be the first point of contact for colleagues utilising approved systems for student marketing, recruitment, and admissions activities by offering guidance on event management, lead capture, and communications. You’ll deliver training sessions and create or update supporting materials, to help colleagues maximise the use of supporting engagement technologies. You’ll help to identify and resolve associated system issues and collaborate with teams to ensure our platforms remain fit for purpose.
Your profile
You have experience in planning, developing, and implementing mass communication campaigns - particularly within higher education or similar sectors. You know how to use engagement technologies to create personalised, data-driven communications that effectively engage diverse target audiences. You are committed to improving the student journey, from the first point of contact to enrollment.
You have experience working with engagement technologies, including duties of system administration and/or user support. In addition, you’re skilled at supporting and training colleagues and systematically troubleshooting engagement-related issues to ensure smooth operations. Your strong understanding of engagement practices, and GDPR, and your ability to collaborate with teams will make a direct impact on UAL’s student recruitment efforts across the UK, EU, and international markets.
You’ll work closely with internal teams to ensure that all communications campaigns are clear and effective and that our supporting engagement technologies are used to maximum effect. You’ll share knowledge, support initiatives, and ensure that everyone is aligned to delivering a great experience for prospective students.
You’ll thrive working in a fast-paced environment, using your initiative and creativity to resolve day-to-day problems and challenges.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
