Lead Performance Analyst

The opportunity

As a Lead Performance Analyst, you will be responsible for the accuracy and quality of data and analysis on our digital products, and of how data and analysis are used to understand and nudge user behaviour.

This role will lead the development, implementation and maintenance of data and analytics within Student Experience and collaborate with the UAL Data analysis & Data Analytics teams to develop data and analytics strategies for UAL. You will analyse and interpret data from multiple sources across the university to provide valuable insights. For example, measuring and understanding behavioural data to drive improvements across our products and services right though to providing the data to sunset or scale products or join up customer journeys across services. You may manage a small team of performance analysts to ensure timely delivery of insights.

At an exciting time for the transformation of UAL’s digital capabilities, this role will be integral to building a data led ways of working and developing a data strategy that will be used to inform operational and strategic decisions of our digital products. To achieve this the Lead Performance Analyst will need to cultivate positive relationships with key stakeholders to understand their needs and priorities.

In this recruitment round, we are seeking a Lead Performance Analyst to work across our Student Experience service teams as we focus on creating and enhancing a seamless and reliable digital experience.

Your profile

• • Substantial experience in data analysis with a track record of delivering projects that add value to the business.
  • Experience developing data strategies and setting up data structures.
  • Experienced working with analytics platforms e.g. Google Analytics to deliver value from data.  
  • Understanding of data visualisation tools (Power BI / Tableau)
  • Experience working with large datasets and databases and interrogate the underlying data sources, advising on data quality issues.
  • Excellent communication skills and the ability to work both independently and as part of a team
  • Experience of SQL would be beneficial

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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