Programme Administration Manager

The opportunity

We are seeking a motivated and dynamic individual to lead a Programme Administration team, providing key administrative support and record maintenance for a specified portfolio of courses, in accordance with the procedures and regulations of UAL. The successful candidate will work as a Programme Administration Manager, based at our Eastbank, Stratford campus, supporting course delivery within London College of Fashion (LCF). You will manage a team of Programme Administrators, overseeing the provision of relevant administrative support for all courses within your portfolio of programmes, ensuring an excellent and high-quality service delivery and a seamless student experience, from the point of enrolment through to graduation. A key part of the role will involve working alongside academics with essential tasks such as monitoring student attendance, exam boards and assessments, course documentation as well as quality processes.

Your profile

The ideal candidate will possess experience in key aspects of further or higher education student administration, including registry processes such as enrolment and assessment. You will have an enthusiasm for creating a good student experience, and be able to evidence strong leadership and line-management skills, with the ability to set clear objectives and motivate your team. You will also be organised and able to plan a busy workload, communicating with colleagues in your team and key stakeholders. 

To be successful in this role, you will need -

• A first degree or equivalent experience.
• Experience of servicing formal meetings, including clerking and minute-taking.
• Previous experience in further or higher education administration, particularly in a large, complex institution.
• Excellent communication skills, both written and verbal, with an ability to adapt your message for different audiences.
• Experience with student record systems or databases.
• A commitment to enhancing the student experience and promoting service improvements.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.