Senior Technical Operations Manager (Estates)

The opportunity

University of the Arts London is recruiting for a Senior Technical Operations Manager (Estates) permanent role to join the University & Corporate Services directorate within the Digital & Technology division.  This is a brand new role where you will be coming in to start-up and lead the Estates Digital Services team in the People, Finance, Estates group. 

Working as part of an accomplished and supportive management team, UAL is seeking a Technical Operations Manager with an evolved people and team management practice, deep and wide experience of Estates systems (CAFM, BMS, Energy, Space, Access etc.), strong orientation towards collaborative working (cross-cutting Product squads) and with a strong track record of developing operational discipline. This is an exciting opportunity to join a senior management team in a dynamic environment with an orientation to providing the best foundations to enable to University to deliver its world-leading academic and research mission.

You will have experience of managing, growing and improving complex platforms and integrations in a Product approach that orients digital services to meeting business outcomes.  You will also be able to demonstrate significant experience in recruiting, forming and orienting a new team of system administrators aligned to existing ways of working in an organisation, while implementing your own local standards.

In addition to running Estates digital service operations, you will be partnering with managers of similar operations across People & Culture and Finance business services. You will be an active participant of a thriving digital community and directly feed into the maturity of Product and DevOps practices and principles at UAL. You will build capability in your own team and support peers on a similar journey.

 

Your profile

It’s an exciting time to join University of the Arts London (UAL), the Digital & Technology division (D&T) is benefiting from a rapidly-rising awareness of, and focus on, the value of digital-led experiences, which corresponds with the level of investment in digital over the last few years.

The Senior Technical Operations Manager (Estates) position is an integral position in the university and wider D&T team where you will grow the team to being high performance with circa 4 direct management reports. 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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