Front of House Coordinator

The opportunity

This is an exciting opportunity for a customer focused administrator to play a key role providing a first-class front of house service at London College of Fashion.

As Front of House Coordinator, you will provide a fully functional reception service for students, staff and external visitors.

Your responsibilities will include:

•  Responding to enquiries in person, by email or via Teams and ensuring these are successfully resolved
• Acting as the point of contact for reception information regarding events, shows and other college operations
• General reception duties - including meeting and greeting visitors, issuing student, staff and visitor ID cards
• Assisting with post duties, including postal deliveries/collections
• Providing an effective point of contact for signposting building related issues to appropriate teams including Estates for general facilities issues and general fault reporting

In addition, you will be responsible for liaising with other student facing services to ensure a smooth operation and an excellent student experience.

If you have any queries about this role, please contact the recruiting manager Lynda Farenden l.farenden@fashion.arts.ac.uk 

Your profile

Knowledge of good practice in relation to customer service and support is essential. You will also need experience of working in a front-line ‘customer’ focused role, preferably in a Front of House.

Excellent digital skills and knowledge of Microsoft Outlook, Word and Excel skills are equally important.

You will also need excellent written and verbal communication skills.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

THIS JOB HAS NOW CLOSED